Purchase FAQ

Firstly if you have any trouble purchasing SQL Delta you can email us at info@sqldelta.com

Can I try before I buy

Of course. Download SQL Delta and you get the full version with a trial lock. This gives you an opportunity to review SQL Delta for 14 days.

Then when you are ready, purchase a license and we send you registration code to remove the trial lock.

Who is Share-It or MyCommerce

For enhanced security and reliability we use Digital River to process our credit card transactions. For us they use 2 brands to represent their services, Share IT and MyCommerce.

Your credit card should show SQLDELTA*TASC indicating the purchase was for SQL Delta and attributed to us, The Australian Software Company.

Credit Card Transaction invoice

Digital River acts as our reseller when you buy with a credit card so the transaction is between you and Digital River or Share IT/MyCommerce. You will receive an invoice from them. If you haven't received your invoice then let us know and we will get Digital River to resend it.

I had a problem with the credit card transaction

Email us and we will investigate and contact Digital River on your behalf. It helps if you can provide some details about the transaction such as date/time, card type, last few digits of the card number.

We don't see any credit card information as part of the transaction.

What do I receive when I buy a license

We email you a registration code and you use this code to unlock and remove the trial functionality from SQL Delta. The trial version and the full version are the same however the trial is time restricted. When purchasing it's important to setup a valid registered user to receive the registration code.

Even if you purchase multiple licenses we only send one registration code for each purchase.

Can I buy a 1 year subscription

No, our software update subscription is included in your purchase and lasts for 2 years. We currently don't offer a 1 year subscription.

Do you ship physical software

No, we only provide SQL Delta electronically.

Renew my Software Update Subscription

Log into client.sqldelta.com and your subscription details will be shown. From there your can extend the subscription.

What is a Site License

A site license for SQL Delta licenses all users within a specific Site such as a building. The user of SQL Delta must reside at/work from the licensed site. For example I work out of the New York office of my company and the New York office has a site license of SQL Delta so I'm licensed to install and use SQL Delta. A colleague who is visiting from the Boston office would not be eligible to install SQL Delta using the New York site license.

Your Australian, why do I pay VAT/GST

If you are paying with credit card, there are many new consumption tax (VAT/GST) laws around the world that require the vendor to pay the country of destination instead of country of origin. Digital River has determined the various tax requirements and will levy tax accordingly.

Also it's important to note that Digital River is European based (either Germany or Ireland) and since the sale is between you and Digital River that may influence the tax status of the sale.

If you would prefer we invoice you then email us.

Can I pay by invoice

Of course. Send us an email detailing the product, license quantity and registered user's name and email address and we will email you an invoice. Once you pay the invoice we will send you a registration code.

I just bought a license and now I want to increase the quantity

No problem. If the transaction is within 30 days of purchase then you'll only pay the difference between what you paid and the increased quantity total. For older transactions you pay a proportionally increased price based on time since purchase.